The United Nations World Food Programme (WFP) is hiring Logistics Assistant (Customer Service) G5. Apply Now for 2025
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
The United Nations World Food Programme is hiring Logistics Assistant (Customer Service) G5. Apply Now for 2025
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WHY JOIN WFP?
- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
Organisational Context
Global hunger has reached alarming levels in recent years, and WFP, the Nobel Peace Prize winner in 2020, remains dedicated and committed to addressing this global food crisis. The United Nations Humanitarian Response Depot (UNHRD) is a network of strategically located hubs established to support humanitarian organizations and the broader international community in responding to emergencies and crises. UNHRD provides essential services such as storage, easy access to critical supplies, and technical assistance. As a team member of the UNHRD hub based in Dubai, you will ensure that all service requests, including logistics operations, are coordinated in line with the customer requests and ensure excellent customer service.
The vacancy is for G5-level position for a single post, as well as establishing a roster for future needs
JOB TITLE: Logistics Assistant (Customer Service) G5
JOB CONTRACT/GRADE: G5 Fixed-Term Staff
JOB LOCATION: Dubai, UAE
REPORTING TO: Head of Customer Service/Operations
TECHNICALLY REPORTING TO: Logistics Associate (Customer Service) G6
This position is open for UAE nationals and/or those holding a valid UAE residency visa.
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Key Responsibilities:
1. Coordinate requests throughout the supply chain process and ensure timely delivery of commodities and supplies to authorized partners and destinations. Maintain effective communication with relevant stakeholders to ensure smooth and efficient operations. Proactively identify, resolve, and/or provide recommendations on specialized queries/requests with a client-focused mindset.
2. Provide support to logistics operations and activities, ensuring the effective predisposition and delivery of emergency items to meet the customer’s requirements. Contribute to the effective delivery of humanitarian assistance and logistics support in the UNHRD Hub.
3. Support with predictive analyses to anticipate requests of the different partners based on the evolving humanitarian needs. Ensure UNHRD has sufficient predisposed emergency kits/items to meet anticipated customers’ request.
4. Support in monitoring inventory management processes and track trends to ensure accurate stock records. Coordinate the maintenance of records and databases.
5. Work closely with the other hub team members to ensure customers’ request and expected timelines can be met. Collaborate with warehouse staff to optimize effective operational planning, storage and handling processes.
6. Ensure coordination and alignment with the Hub teams, manage accounts, and maintain customer satisfaction, ensuring accurate and timely information sharing.
7. Excellent in analytical skills, can identify and define problems, extract crucial information from data & provide comprehensive recommendations and/or develop workable solutions to problems in complex situations.
8. Identify evolving client needs, support in recommending changes for process improvement in customer service. Continuously seek opportunities and actively contribute to efforts to enhance customer service procedures and tools through increased digitalization.
Education: Completion of secondary school education. Additional training in logistics, supply chain management, or related field is desirable.
Experience: At least 5 years of experience in logistics and supply chain management. Experience in an international organization is an asset.
Language: Fluency in English and local language is required. Knowledge of another UN language is an advantage.
Knowledge and Skills:
Proficiency in logistics software, SAP, excel, words and power point
· Strong organizational skills, and excellent customer service skills.
· Accurate, attentive to detail and thorough in managing logistics and customer service information to deliver as one of common goals.
· Able to manage work commitments during emergency response
· Focused on meeting the needs of clients and providing high-quality services.
Uses initiative and sound judgment to address and resolve issues.
· Collaborates effectively and respectfully with colleagues of the same and different units from diverse background/nationality/ages and belief to achieve organizational goals.
