The International Committee of the Red Cross (ICRC) is seeking a highly organized, proactive, and detail-oriented Assistant and Information Management Officer to join its Manila Shared Services Centre (MSSC) in Makati City, Philippines. This permanent, full-time role is an exciting opportunity for professionals with experience in administrative support and information management who are motivated to contribute to the operations of a leading global humanitarian organization.
ICRC is Hiring Assistant with Competitive Salary for 2026. Apply Now
About the ICRC and the Manila Shared Services Centre
The ICRC is a neutral, impartial, and independent humanitarian organization mandated to protect and assist individuals affected by armed conflict and other situations of violence worldwide. With presence in more than 100 countries, the ICRC operates on the principles of humanity, neutrality, impartiality, and independence, guided by the Geneva Conventions and humanitarian law. The Manila Shared Services Centre is a key global hub that delivers support services—including human resources, financial, logistical, and information management—to ICRC offices and operations worldwide.
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Role Purpose
The Assistant and Information Management Officer plays a pivotal role in supporting internal audit management and staff across Manila, Geneva, and field operations. Based in the MSSC and working closely with the Executive Assistant and Information Management Officer in Geneva, this position ensures coherent administrative and information management practices and serves as a reliable backup during the EAIMO’s absence.
Key Responsibilities
Administrative Support (Major Focus)
A significant part of the role (approximately 70%) centers on administration and coordination. The officer:
- Manages calendars and supports scheduling for internal audit leadership and team members.
- Organizes travel, visas, accommodation, and mission logistics, ensuring smooth itineraries for staff.
- Assists with drafting, proofreading, formatting, and finalizing documents in Word, Excel, and PowerPoint to ensure professional presentation and compliance with organizational standards.
- Handles correspondence, flags issues and delays, and conducts documentary research to support unit needs.
- Coordinates recruitment and onboarding, interacts with HR for administrative procedures, updates organizational charts, and manages announcements.
- Contributes to planning and monitoring of unit objectives and budgets, and follows up on expenditures when needed.
Information Management
The officer actively supports the implementation and development of information management tools and practices:
- Contributes to information management projects, records management initiatives, and the development of reference tools like SharePoint and collaborative spaces.
- Helps maintain coherent information flows, ensures staff understand and apply policies and procedures, and supports updates of internal communication platforms.
- Works with standard information-sharing systems to enhance unit efficiency.
Support to MSSC Team in Manila
In addition to global support, the role includes key administrative tasks for the MSSC team in Manila:
- Organizing meetings, preparing documentation, coordinating logistics, tracking deadlines, and taking minutes when required.
- Managing office supplies and equipment, prioritizing incoming requests, and following up on correspondence.
- Receiving visitors, handling secretarial duties such as printing, scanning, mailing, and ensuring maintenance service follow-ups where necessary.
Qualifications and Skills Needed
To succeed in this role, candidates should possess:
- A university degree or equivalent training and experience.
- At least three years of experience as an assistant in an international organization or similar environment.
- Advanced computer skills, especially in Microsoft Office and SharePoint.
- Excellent command of English, both verbal and written.
- Strong organizational, multitasking, analytical, and communication skills, with the ability to work under pressure independently or as part of a team.
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What the ICRC Offers
ICRC provides a competitive compensation package, flexible work schedules, access to training opportunities, and a multicultural work environment where staff can grow professionally while contributing to meaningful humanitarian work.
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How to Apply & Eligibility
Interested applicants must submit an updated resume and motivation letter through the ICRC careers application process. This vacancy is currently open to Philippine residents.
