Jobs

Apply For A Position As A Customer Service Representative At Foundever In Canada 2023 |Work From Home|

Host Country

CANADA

Target Audience

INTERNATIONAL APPLICANTS

Program Overview

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

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Responsibilities

Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

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Customer Service Representative

Foundever

Sydney, NS

Education

  • High school diploma or GED

Skills

  • Customer support

Benefits

  • Casual dress
  • Extended health care
  • Wellness program
  • RRSP match
  • Dental care

Sykes and Sitel are now Foundever™! Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you!

Location Requirements: Must legally reside Canada

Core Responsibilities:

– Handle inbound service calls

– Understand and strive to meet or exceed metrics while providing excellent customer service

– Drive customer satisfaction through voice, chat, and/or email communications

– Navigate through multiple systems

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Work with Us and You’ll Enjoy:

– Hands-on, 100% paid training

– Work from home benefits include saving time, money, and the environment

– Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off

Qualifications:

– You are 18 years of age or older

– You have a high school diploma (or GED equivalent)

– You can pass a criminal background check

– You are eager to advance your career with a reliable company

– You work well with a team or independently

– You are able to commit 40 working hours per week

Equipment & Internet Requirements:

– – USB Headset

– Monitor

– Internet speed – 5.0 Mbps download speed and 5.0Mbps upload speed

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About Foundever ™

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.comand connect with us on Facebook, LinkedInand Twitter.

EEO Statement

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role.

If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.

Please note that Foundever Canada Corporation headquarters is based in Ontario. Any other position would be a remote position.

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Work Location: Remote

Apply Now

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