Jobs

2023 Canada, TRG Staffing Solutions Is Hiring A Cell Phone Repair Technician (Work-From-Home): Apply!

August 30, 2023Last Updated: August 30, 2023

4 minutes read

Host Country

CANADA

Target Audience

INTERNATIONAL APPLICANTS

Program Overview

A cell phone repair technician is responsible for diagnosing and fixing issues with various types of mobile devices. They have knowledge of different mobile operating systems, hardware, and software. They possess expertise in repairing and replacing screens, batteries, buttons, cameras, and other components.

They also ensure that the device functions properly after repair and provide customer support. A cell phone repair technician should have excellent communication skills, attention to detail, and the ability to work independently and as part of a team.

Responsibilities:

Diagnose and repair cell phone hardware and software issues
Replace damaged or malfunctioning components such as screens, batteries, and charging ports
Perform regular maintenance and cleaning of devices to ensure optimal performance
Stay up-to-date with the latest cell phone technology and repair techniques
Provide exceptional customer service and communicate repair options and timelines effectively
Manage inventory of replacement parts and order new stock as needed
Document all repairs and maintain accurate records of customer interactions and transactions
Troubleshoot and resolve customer complaints or concerns in a timely and professional manner

Requirements:

Prior experience in repairing cell phones
Knowledge of different types of cell phone models
Familiarity with repair tools and equipment
Ability to diagnose and troubleshoot various cell phone issues
Good communication skills to interact with customers
Attention to detail to ensure accurate repairs
Ability to work under pressure and meet deadlines
Willingness to continuously learn and adapt to new technologies and repair methods.

Cell Phone Repair Technician

TRG Staffing Solutions

Vancouver, BC

Skills

Schematics
Analysis skills
Hand tools
Communication skills

We are hiring Phone Repair Technicians in the Vancouver Metro Area! Permanent Position, Excellent Benefits, Hourly Pay. Apply Today!

About the company

Our client, Likewize, is a global brand who is a leader in technology services for some of the biggest names on the planet. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. Likewize operates in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.

About the role

Based in the Vancouver Metro Area, the Likewize repair technician is the ‘face’ of the company. Whether it’s interacting with the end customer at their home, or place of work, or driving Likewizes’ unique mobile service centre courteously around bustling streets, you are representing Likewize at all times.

When it comes to the device itself, it goes without saying that it’s probably one of the customer’s most important items and therefore needs to be treated as such. As a Likewize accredited technician you are responsible for troubleshooting and repairing customers’ devices accurately, efficiently and to the very highest of standards to ensure best in class customer experience first time, every time.

Pay Range: $20-25 per hour ~ based on experience

Work Environment: Fully Remote ~ must be able to service customers in the Vancouver metro area

What you’ll be doing

Using Likewize systems, ensure you attend all customer repair bookings on time and within the confirmed timeslot having collected daily parts required first.
Meet and greet customers (at a location of their choosing. This could be their home or place of business) and complete all inbound quality control procedures.
Complete all repairs within pre-defined timeframe.
Be fully aware and closely monitor your own performance in line with company values, service levels and key performance indicators.
Ensure that you, the mobile workshop, and surrounding area are always presentable and maintained to a high standard.
Oversee vehicle condition and escalate any maintenance required to Likewize manager or head office.
Check tools and equipment are all present, correct and in good condition.
Keep customers proactively informed of any delays or problems.
Seek opportunities for business improvements and raise these to the relevant stakeholders.
Actively collect feedback and referrals from customers.
Proactively promote the Likewize service to attract new customers as required by the business e.g. leaflet distribution, MNO retail store engagement, local social media/online activity, and parking in a prominent position when idle.

Qualifications

G drivers license is a must (you’ll be in charge of driving our mobile service centres/vans)
Previous repair experience with diagnostics and troubleshooting is a must
Highly flexible and adaptable to change, able to work self-directed
Ability to use specific hand tools and soldering tools
Ability to read schematics
Strong oral and written communication skills
Demonstrated problem solving and analytical skills
Strong attention to detail, accurate, thorough, and timely
Technician certification through a recognized OEM is a strong asset
Must be able to travel to Ontario for 1-2 weeks training upon start date (company expensed business trip).

Salary and Benefits

Likewize offers a competitive hourly salary based on experience, generous vacation allowance, and comprehensive benefits, along with: