Canada 2023 Positions For Field Service Technician (GTA) At Burman And Fellows Group: Apply!

Host Country


Target Audience


Program Overview

Field service technicians respond to customer callouts, providing technical service and maintenance support at customer locations. They are responsible for installing, maintaining, and repairing equipment out in the field and providing technical training when necessary.

Burman and Fellows Group is looking to hire an experienced field service technician to look after the service and maintenance needs of our customers. As a field service technician, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.

To ensure success as a field service technician, you should have excellent troubleshooting skills, plenty of field experience, and the ability to adapt to a changing work schedule. Ultimately, a top-level field service technician efficiently manages all service callouts, providing high-quality service and repairs for any job size.

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Field Service Technician Responsibilities:

  • Responding to customer callouts and field dispatches.
  • Meeting with the customer to determine the nature of the service or repair.
  • Conducting routine equipment servicing out in the field.
  • Inspecting and troubleshooting equipment failures.
  • Repairing equipment and replacing faulty parts.
  • Installing and testing new equipment.
  • Providing preventive equipment maintenance.
  • Providing technical training on new equipment installations.
  • Maintaining equipment stock in the company vehicle.
  • Completing job reports.

Field Service Technician Requirements:

  • High school diploma or GED.
  • Proven work experience as a field service technician.
  • Relevant technical certificate.
  • Ability to travel and work according to a changing schedule.
  • Excellent time management skills.
  • Mechanical and electrical skills.
  • Ability to problem-solve.
  • Good communication and training skills.
  • Physically fit and able to work with heavy equipment.
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Field Service Technician (GTA)

Burman and Fellows Group

Greater Toronto Area, ON


  • Bachelor’s


  • Computer networking
  • Computer skills
  • Power tools
  • Communication skills
  • Driving Licence


Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada,by performing connectivity and hardware troubleshooting and repair in a positive and professional manner

Responsibilities and Duties:

  • Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
  • Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations
  • Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
  • Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position
  • Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer’s sites in assigned area, as required
  • Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7
  • Prepare field reports, as required
  • Liaise with Help Desk on escalated issues
  • Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
  • Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
  • Identify cable pathways
  • Test, review and troubleshoot installed systems
  • Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
  • Troubleshoot cabling, hardware and network related issues in the field
  • Operate hand and power tools (i.e. drill)
  • Apply proficient computer skills and solid knowledge of computer networking
  • Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues
  • Work independently and collaboratively with other team members to achieve common project/site objectives
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Occupational Requirements:

Technical Requirements:

  • CompTIA A+ Certification
  • Minimum university degree with major in information technology or a related program
  • Minimum 3 – 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
  • Experience working in a retail environment with POS systems is required
  • Experience working with remote management software is an asset
  • Experience in troubleshooting cabling, hardware and network related issues in the field
  • Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
  • Must have and provide company with valid driver’s license and clean abstract for use of company vehicle for travelling to customer sites to provide service
  • Ability to operate hand and power tools (i.e. drill)
  • Proficient computer skills and solid knowledge of computer networking

Personal Requirements:

  • Excellent prioritizing and communication skills
  • Ability to travel to customers’ sites on short notice over extended periods of time
  • Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
  • Must be able to lift up to 75 lbs.


Job Types: Full-time, Permanent


  • 8 hour shift

Application question(s):

  • Do you have computer networking skills?
  • Do you have experience working in a retail environment with Point-of-Sale (POS) systems?
  • Do you have CompTIA A+ Certification?
  • Do you have a valid Driver’s license and clean driver’s abstract?
  • Are you legally entitled to work in Canada?
  • Are you able and willing to travel to customer sites on short notice?
  • Are you able and willing to work rotational shifts to fully support our internal and external customers with 24/7 service?
  • Are you able and willing to work on rotating standby, on-call and call-backs to provide assistance after hours, as required?
  • What are your minimum rate/salary expectations?
  • Are you familiar with network equipment, i.e. routers, switches, desktops, printers, servers, etc.?
  • Do you have 3-5 years of experience working in IT field service troubleshooting cabling, hardware and network related issues?
  • Do you have your weights and measure certification?
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Work Location: On the road

Apply Now

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