UN Jobs

The International Organization for Migration (IOM) is hiring a senior project assistant. Apply Now.


The IOM was established in 1951 as the Intergovernmental Committee for European Migration (ICEM), with the primary purpose of assisting in the resettlement of people displaced by World War II. It was founded in response to the large-scale displacement of people across Europe during and after the war.


About IOM


  • IOM is the leading inter-governmental organization in the field of migration.
  • It was established in 1951 and is headquartered in Geneva, Switzerland.
  • As of 2023, IOM has 174 member states.
  • The organization’s vision is to advance the understanding of migration issues, to encourage social and economic development through migration, and to uphold the human dignity and well-being of migrants.

Areas of Work:

  • Humanitarian assistance and protection for migrants in crisis situations
  • Labor migration and integration programs
  • Counter-trafficking initiatives
  • Migration health services
  • Migration data collection and analysis
  • Policy and legislative development related to migration

Key Activities:

  • Providing emergency aid and shelter to displaced populations
  • Facilitating safe and orderly migration through transport and repatriation services
  • Promoting the integration of migrants into host communities
  • Combating human trafficking and migrant exploitation
  • Conducting research and data collection to inform migration policies
  • Providing technical expertise and capacity-building support to governments

Funding and Governance:

  • IOM is funded through voluntary contributions from member states and other donors.
  • It is governed by the IOM Council, comprised of representatives from member states.
  • The Director General is the chief administrative officer, appointed by the IOM Council.

Why work at IOM

Here are some of the key reasons why someone might consider working at the International Organization for Migration (IOM):

  1. Meaningful and Impactful Work:
    • IOM is at the forefront of addressing critical global migration challenges.
    • Working at IOM offers an opportunity to contribute directly to improving the lives of migrants and displaced populations.
    • The organization’s work spans a wide range of areas, including humanitarian assistance, policy development, research, and capacity building.
  2. Diverse and Inclusive Work Environment:
    • IOM values diversity and employs staff from over 170 nationalities.
    • The organization promotes an inclusive and collaborative work culture.
    • Employees have the opportunity to work with colleagues from various cultural backgrounds.
  3. Professional Development Opportunities:
    • IOM invests in the professional growth and training of its staff.
    • Employees can gain valuable experience in different areas of migration management.
    • The organization provides opportunities for career advancement and job rotations.
  4. Global Reach and Exposure:
    • IOM has a presence in over 100 countries worldwide.
    • Employees may have the chance to work in diverse field locations and gain international experience.
    • The organization’s global reach allows for networking and collaboration across regions.
  5. Competitive Compensation and Benefits:
    • IOM offers competitive salary and benefits packages to attract top talent.
    • The organization provides comprehensive health insurance, retirement plans, and other entitlements.
    • Employees may have access to subsidized housing, educational grants, and other perks.
  6. Commitment to the United Nations Principles:
    • As a UN-related agency, IOM is guided by the principles of the United Nations.
    • Working at IOM allows individuals to contribute to the broader mission of the UN.
    • Employees can take pride in being part of an organization dedicated to the betterment of humanity.

Details on the post

Position Title : Senior Project Assistant, Case Management,
Adjudications – Unit RSC
Duty Station : San José, Costa Rica
Classification : G-6
Type of Appointment : Special Short Term, 6 months
Estimated Start Date : As soon as possible
Closing Date : June 11th, 2024


  1. Oversee a team of RSC LATAM staff members undertaking case management activities in
    an assigned area or areas, such as file integrity, program access, prescreening, field
    team, adjudications support, scheduling or pre-departure assistance, including supporting
    staff development processes such as hiring, providing training, assigning duties and giving
    feedback to staff members on their performance on a regular basis to ensure high quality
    work and the accurate completion of case management activities.
  2. Oversee the efficient and effective management of refugee case files and medical records,
    including, if assigned, the creation of new case files, the timely and accurate distribution,
    return and re-filing of case files, that the file tracking system is used to keep
    comprehensive track of files, and that files are scanned and transformed into travel
    packets as needed.
  3. Oversee refugee interviews, if assigned, ensuring team members use appropriate
    interview techniques, treat refugee applicants with dignity and respect, follow up-to-date
    formfill and casework procedures, correctly enter data into the Refugee Admissions
    Program System (START) and other databases, accurately verify information previously
    entered into files such as biographic and family information, scan, photocopy, attach, file
    and translate documents as needed, and photograph applicants in accordance with
    established Standard Operating Procedures (SOPs).
  4. Organize and schedule refugee appointments, including, if assigned, creating and running
    ad hoc reports, creating schedules in START or another database, entering schedule data,
    updating schedules, overseeing the issuance of notifications and the confirmation of
    appointments, ensuring applicants are notified of their appointments in an effective,
    respectful and timely manner, facilitating interpretation assistance and maintaining a
    related database, and assisting with circuit ride logistics as needed.
  5. In relation to the adjudication of refugee case files, provide support to USCIS officers and
    oversee daily adjudications activities, the distribution of adjudications work to team
    members, the delivery of briefings for refugee applicants, interpretation during interviews,
    data entry, logistical support and notifications to refugees of their results.
  6. Through oversight and quality check (QC) measures, ensure START is updated as needed with refugee application data, biographical and other sensitive information such as USCIS interview dates, interview and fingerprint results, medical data, and resettlement location preferences, and oversee processes such as program access verification, security checks, or assurances as required.
  7. Utilizing reports, oversee and conduct regular QC of case files and data in START to
    ensure the accuracy of all case information, the RSC’s compliance with all USRAP and
    RSC SOPs and that processing pipelines are as short and efficient as possible, with
    expedited cases progressing as needed.
  8. In coordination with the Project Coordinator, liaise as needed with other teams and units in
    RSC LATAM and with external partners such as USCIS, the Refugee Processing Center
    (RPC), panel physicians, the US Embassy and the United Nations High Commissioner for
    Refugees (UNHCR). Prepare team statistics and report regularly to the Project
    Coordinator, National / Project Officer or RSC management on relevant activities,
    problems and solutions related to the workflow and processing pipeline.
  9. Train other Case Management team members as needed to efficiently and effectively
    manage refugee case files, conduct full refugee interviews, organize and schedule refugee
    appointments, update START, conduct quality assurance of files and case data and
    support the USCIS adjudication, and to oversee case management teams and activities.
  10. Undertake duty travel as needed to participate in refugee interview and USCIS
    adjudication circuit rides, for meetings and for training.
  11. Demonstrate a comprehensive understanding of the USRAP, SOPs and START, as well
    as the ability to remain professional, impartial and unbiased during all interactions with
    refugee applicants, colleagues and partners. Support the development and
    implementation of SOPs as needed.
  12. Maintain and ensure the confidentiality and integrity of all RSC-related information by
    implementing control procedures in line with USRAP standards of conduct and data
    protection rules. Alert RSC management of any non-compliance to SOPs or codes of
    conduct by RSC staff members.
  13. Perform such other duties as may be assigned.

Required Qualifications and Experience
Education and Experience

  • Completed secondary education required with six years of working experience; or
  • Bachelor’s degree with four years of working experience.
  • Excellent computer skills – Word, Excel and Internet
  • Strong interpersonal and communication skills
  • Attention to detail and ability to organize
  • Self-motivated and objective-driven
    Fluency in English and Spanish (oral and written) is required



  1. Which of the following is NOT one of the 6 official languages of the United Nations?
    a) English
    b) French
    c) Spanish
    d) Mandarin

Answer d) Mandarin

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