Jobs

IT Help Desk Technician X4 Positions Available At Bralin Technology Solutions In Canada In 2023: Apply Now!

Host Country

CANADA

Target Audience

INTERNATIONAL APPLICANTS

Program Overview

An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a clientโ€™s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. 

Bralin Technology Solutions is looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the companyโ€™s reputation and business.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements and skills

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

IT Help Desk Technician

Bralin Technology Solutions

North Battleford, SK

Skills

  • Microsoft Windows Server
  • LAN
  • Microsoft Office
  • SQL
  • SharePoint

Benefits

  • Extended health care
  • Disability insurance
  • Dental care
  • Company pension
  • Vision care

The Help Desk Technician is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Help Desk Technician will be a first point of contact for client service requests.

  • IT Support relating to technical issues involving Microsoftโ€™s core business applications and operating systems
  • Support of disaster recovery solutions
  • Support services for Microsoft related technologies: Office 365, Windows Server, Exchange, SQL, SharePoint, etc.
  • Support services for virtualization technologies: VMware, Citrix, and Microsoft
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution support: VPN, Terminal Services, and Citrix
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Document maintenance for all computer systems and network infrastructure
  • Communication with clients as required: helping end-users with issue resolution, keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Support Project Technicians and Network Administrators as required
  • 1 to 2 years of experience
  • Professional IT Certifications: Level 1 Required
  • CompTIA A+
  • Datto Technical Specialist I
  • Professional IT Certifications: Level 1 Desired
  • Microsoft MTA/MCP/MCSA – Desktop
  • CompTIA Network+
  • CompTIA Server+
  • CompTIA Security+
  • Watchguard Fireware Essentials & Technical Competencies
  • Datto Technical Specialist II
  • HPE Foundational โ€“ Product Certified
  • HPE Aruba Associate
  • VMware VCA

A combination of education and experience will be considered

Benefits:

  • Extended health care
  • Vision care
  • Disability insurance
  • Dental care
  • Life insurance
  • Company pension

Job Types: Full-time, Permanent

Salary: $50,000.00-$65,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • Vision care

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Ability to commute/relocate:

  • North Battleford, SK S9A 0X5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-08-15
Expected start date: 2023-09-01

Apply Now

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