Operations Supervisor

Job Summary Veer Freight Private Limited Is Looking For A Well Experienced and Qualified Operations Supervisor To Join Their Company. Duties And Responsibilities Duties and Responsibilities Planning ●To establish effectively and work processes and procedures for Harare Operations.

●To implement Work instructions for all the work processes.

● To ensure resource availability for office operations and managing costs. Operations Management

●To effectively delegate responsibilities in a structured manner which allows smooth flow of work.

●To implement an effective resolution system e.g for seizures, tariff rulings, value rulings and legal matters relating to office functions.

●To ensure proper performance indicators through appropriate registers.

●To adhere to disbursement policy and assist with the timeous recovery of outlaid monies.

●Maintain and update a schedule of legislation for the office. Internal Quality Processes

●Establishing and maintaining service level Agreements and service standards.

●Complying with legal, statutory and license requirements.

● Establishing and maintaining effective and efficient work processes. Customer Relations Management

●To collect and analyze data on various operational aspects to enable control of non-conformities.

●To maintain effective complaints and compliments register

●To follow up on and resolve all customer complaints.

●Implement a preventive and corrective system for non-conformities. People Management

●To attend to all staff welfare issues arising in the Harare Operations office

●To identify training needs to ensure the appropriate interventions are undertaken.

●To administer the leave policy and ensure all staff takes planned to leave.

●To effectively administer the Company’s performance management system.

●Supervising and allocating work to staff.

●To administer discipline among the Harare Operations staff Selling & Sales Management

●To come up with a weekly/monthly sales plan

●Circulate the plan to all managers in case they want to join you

●Book for meetings with prospective clients

●Circulate the booking times with other managers in case they want to join you

●Meet with prospective clients and sell the business.

●Keep noted of the meetings and send meeting feedback to meet customers

●For business gained send all customer expectations and agreed terms as per new customer handling procedure

●Monitor contract drafting and finalization of your customers

●Monitor client performance, customer care and making sure company is performing as expected by client. Qualifications And Experience Desirable Requirements

●Application letter

●Detailed Curriculum Vitae

●Diploma in Forwarding Practice, Diploma in Customs Procedures and / any Shipping qualifications recognized by the Ministry of Tertiary Education.

●Clean class 4 Drivers License

●A minimum of 5 years (hands-on) experience in Customs Clearance, Freight forwarding working as an Operations Supervisor for a reputable institution.

●5 O` levels including Maths and English

To Apply Send CV’s & the required on our email: [email protected] or drop CV’s & requirements at: 1 Martin road. Msasa, Harare Closing date of all applications is Friday 05 March 2020