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The World Bank is currently hiring for a temporary-Information Technology role. Don’t miss out, apply now.


The World Bank is an international financial institution that provides loans and grants to the governments of low- and middle-income countries for the purpose of pursuing capital projects.

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About the world bank

The World Bank is an international financial institution that provides financial and technical assistance to developing countries for development projects. Here are some key points about the World Bank:

  1. Purpose: The World Bank’s primary goal is to reduce poverty and promote sustainable development. It provides loans, grants, and expertise to help countries implement development projects and policies that address various challenges, including poverty, infrastructure gaps, education, healthcare, climate change, and more.
  2. Structure: The World Bank consists of several institutions, including the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), and the International Finance Corporation (IFC). Each institution has a specific focus and mandate within the broader mission of the World Bank.
  3. Membership: The World Bank has 189 member countries, which are represented by their respective governments. The members provide financial capital to the World Bank and have a say in its policies and decisions through their voting power in the organization.
  4. Financing: The World Bank raises funds from various sources, including member country contributions, capital markets, and repayments from previous loans. It provides financial assistance to countries through loans, grants, and guarantees, with different terms and conditions depending on the specific institution and program.
  5. Focus Areas: The World Bank works in various sectors to support development projects and programs. These sectors include agriculture, education, health, infrastructure, energy, environment, finance, governance, and more. The Bank focuses on both social and economic development, with an emphasis on sustainability and inclusive growth.
  6. Technical Expertise: In addition to financial assistance, the World Bank provides technical expertise and knowledge to help countries design and implement effective development strategies. It conducts research, produces reports, and offers policy advice on a wide range of development topics to support evidence-based decision-making.
  7. Partnerships: The World Bank collaborates with governments, international organizations, civil society, academia, and the private sector to leverage resources and expertise for development. It works in partnership with various stakeholders to coordinate efforts, share knowledge, and promote effective development practices.
  8. Accountability and Evaluation: The World Bank has mechanisms in place to ensure transparency, accountability, and evaluation of its projects and programs. It has independent evaluation units that assess the effectiveness and impact of its work, and it has internal policies and safeguards to mitigate risks and promote responsible development practices.
  9. Global Reach: The World Bank operates in countries around the world, providing support and assistance to both low-income and middle-income countries. Its projects and programs span across regions and continents, addressing development challenges in diverse contexts.
  10. Sustainable Development Goals (SDGs): The World Bank aligns its work with the United Nations’ Sustainable Development Goals, which provide a framework for global development efforts. The Bank’s projects and programs contribute to the achievement of these goals, ranging from poverty eradication to climate action and gender equality.

Why work at the world bank

Working at the World Bank can be an attractive choice for individuals interested in international development and making a positive impact on global issues. Here are some reasons why people choose to work at the World Bank:

  1. Mission and Impact: The World Bank’s mission to alleviate poverty and promote sustainable development resonates with individuals passionate about social and economic progress. Working at the World Bank allows employees to contribute to projects and initiatives that have the potential to transform lives, improve livelihoods, and drive positive change on a global scale.
  2. Global Exposure and Diversity: The World Bank operates in numerous countries and engages with a diverse range of stakeholders, including governments, civil society organizations, and the private sector. This provides employees with opportunities to work in multicultural environments, collaborate with experts from different fields and backgrounds, and gain exposure to a wide array of development challenges and solutions.
  3. Professional Growth and Learning: The World Bank places a strong emphasis on professional development and learning. Employees have access to a wealth of training programs, workshops, and knowledge-sharing platforms aimed at enhancing their skills, expanding their expertise, and keeping them up-to-date with the latest trends and practices in international development.
  4. Collaboration and Networking: Working at the World Bank allows individuals to collaborate with colleagues and partners from around the world. The Bank fosters a culture of collaboration and knowledge-sharing, providing opportunities to connect with professionals who share a common purpose and to build networks that can have long-term career benefits.
  5. Research and Innovation: The World Bank promotes evidence-based decision-making and invests in research and innovation. Employees have the chance to contribute to cutting-edge research, explore innovative approaches to development challenges, and shape policies and strategies that are grounded in rigorous analysis and evidence.
  6. Work-Life Balance and Benefits: The World Bank recognizes the importance of work-life balance and offers competitive benefits and policies to support its employees. This includes flexible work arrangements, comprehensive healthcare coverage, generous leave policies, retirement plans, and support for personal and professional development.
  7. Prestige and Reputation: The World Bank is widely recognized as a leading international financial institution focused on development. Working at the World Bank can provide individuals with a sense of pride and prestige, as they become part of a globally respected organization that has a strong reputation for its work and impact.
  8. Challenging and Dynamic Work Environment: The World Bank operates in complex and rapidly changing development landscapes. This presents employees with intellectually stimulating and challenging work, as they tackle multifaceted issues, navigate diverse contexts, and find innovative solutions to pressing global problems.

Details on the post

Job #: req27528
Organization: World Bank
Sector: Information Technology
Grade: ET4
Term Duration: 1 year 0 months
Recruitment Type: Local Recruitment
Location: Chennai,India
Required Language(s): English
Preferred Language(s): English
Closing Date: 5/31/2024 (MM/DD/YYYY) at 11:59pm UTC

Duties and Accountabilities:

  • Monitor inbound and outbound feeds to various systems and provide L1 support for queries from business and other members of the ITS team.
  • Segregate Help Desk Tickets and follow up on high-priority issues as part of the L1 support process.
  • Work with various teams to understand the progress of projects and create project status reports for stakeholders, including senior management and project managers.
  • Collaborate with the team and the Project Manager to create Azure Active Directory Groups and assign users to these AD groups as required for the project.
  • Consolidate existing documentation on various Business Processes, Applications, and major Deliverables in ongoing and upcoming projects.
  • Manage team activities, including ensuring timely submission of timesheets and coordinating with users to resolve any issues.
  • Capture and organize the technical and functional details required for the creation of deliverables, utilizing ADO to manage the documentation.
  • Establish standard templates for widely used artifacts such as design documents, release notes, and requirement specifications, distinguishing project-specific documentation, shared/cross-project documentation, and cross-team documentation for easy searchability.
  • Coordinate and schedule interviews for onboarding candidates into the team.
  • Assist with the onboarding of candidates by coordinating with various stakeholders.
  • Consolidate status reports, including the progress of current deliverables and pending backlogs from all team members.
  • Create and maintain the team calendar and alert team members about upcoming milestones and deadlines.
  • Pay attention to detail and possess the ability to lead and prioritize multiple demands from a large user base.

Additional responsibilities:

  • Lead or participate in design and architecture sessions with key business users, collecting and documenting business processes and requirements for the system.
  • Architect or drive the solution architecture and related customizations for applications already in production.
  • Collaborate with business users on solution development, support, and integration processes.
  • Demonstrate proficiency in the entire SDLC process and experience executing projects using Agile and Waterfall methods.
  • Possess knowledge of project management processes and activities.
  • Balance business users’ requests and requirements with technical constraints.
  • Work with business users to understand requirements, conduct fit-gap analysis, and create roadmaps for new features.
  • Write technical specifications, mock up specifications, and participate in testing and deployment of development projects.
  • Have working knowledge of Power BI dashboards and reports using Power BI desktop and Report Builder.
  • Maintain code repository, backlog, and source control using TFS/ADO.
  • Coordinate with the Business Systems Manager to ensure the overall business solution aligns with the global architecture and roadmap.
  • Ensure consistent release management, change management, and project approval processes.
  • Supervise the operating efficiency of existing application systems and provide proactive maintenance.
  • Provide technical guidance and mentorship to team members, reviewing deliverables for alignment with WBG standards and guidelines.
  • Guide the development team in creating project and application architecture artifacts aligned with WBG Enterprise Architecture.
  • Stay updated on new technologies, market trends, and emerging solutions relevant to the organization’s strategic goals.
  • Collaborate with product vendors and infrastructure teams to define deployment architecture and resolve Information Security (OIS) issues.
  • Respond to client queries, provide technical support/guidance to the application support team, and coordinate with other ITS teams for prompt resolution of production issues.
  • Coordinate with on-site counterparts on various responsibilities, including flexible shift timings.
  • Manage vendor contractors, ensuring timely delivery with required quality.
  • Create project plans and status reports, monitor project tasks, and ensure on-time and within-budget project delivery.

Selection Criteria:

  • Bachelor’s degree or equivalent combination of education and relevant experience (no experience required, World Bank Group experience is a plus).

Core Competencies:

  • Deliver Results for Clients
  • Collaborate Within Teams and Across Boundaries
  • Lead and Innovate
  • Create, Apply, and Share Knowledge
  • Make Smart Decisions

IT Business Competencies:

  • Client Understanding and Advising
  • Learning Orientation
  • Broad Business Thinking
  • Business Process Knowledge
  • Business Requirements Analysis
  • Systems Thinking


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