Organizational Context
UNHCR is recruiting a Senior Donor Care and Administration Assistant (IG) in Copenhagen, Denmark.
Established in December 1950, UNHCR is mandated to lead and coordinate international action to protect and assist refugees and to find durable solutions to their plight. During more than seven decades, UNHCR has helped more than 84 million people restart their lives. Today, UNHCR staff in more than 135 countries continue to help and protect millions of refugees, returnees, internally displaced and stateless people.
UNHCR Administration Assistant job for 2025. Apply Now
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The position
To keep up with the growing ambitions of the PSP Denmark operation, the Senior Donor Care and Administration Assistant (IG) will play a key role in the IG team with particular focus on donor care, administration, reporting, communication and systems. The position will contribute to the overall development and implementation of the Individual Giving fundraising programme and the embedding of PSP Denmark’s digital transformation in line with UNHCR’s global strategy.
Scope of Assignment
Under the supervision of the Head of Individual Giving in Denmark, the tasks of the Senior Donor Care and Administration Assistant (IG) will be the following:
• Manage all individual donor care activities and secure a timely response to donor inquiries;
• Assist with management of PSP Denmark’s donor database ensuring that donor records are kept up to date;
• Assist with payment systems and gateways and other donor touchpoints, continuously securing business continuity and donor satisfaction;
• Assist with administration, payment of invoices, management of vendor relationships, updating of service agreements, purchase orders as well as other contractual documents;
• Assist with procurement of services, including tender processes;
• Manage internal monthly income recording and expense ledger;
• Manage annual reporting to the Danish authorities; including tax reporting and income reporting;
• Assist with community management on UNHCR’s social media channels in Denmark;
• Perform ad-hoc communication tasks, including proof reading;
• Perform other related duties that may be required.
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Education and Work experience:
• Completed secondary education with preferably a degree in Finance, Marketing/Business Administration, Communications, or a related field.
• Minimum 2 years of relevant work experience with secondary education or minimum 1 year of relevant work experience with Undergraduate degree (equivalent of a Bachelor’s or higher degree);
• Relevant work experience in a finance, marketing/fundraising or communications unit, preferably in a not-for-profit organization, an international organization, large corporate, a marketing/fundraising consultancy firm or similar;
• Experience with donor/customer service programs;
• Experience with planning, budgeting, reporting and administration;
• Experience with database management and CRM systems;
• Experience with Microsoft Office, including Word, Excel and Outlook.
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Required
• Fluency in English and Danish;
• Service minded with strong interpersonal skills as a team player and ability to manage relationships with suppliers, internal stakeholders and donors;
• Experience with CRM, administration, finance and reporting and a genuine interest in further expanding and solidifying critical business tools and systems;
• Strong excel skills and an analytical mindset;
• Proven project management skills and high ability of being self-driven – even under pressure;
• Good communication skills;
• Attention to details, high accuracy and results oriented.
