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UNHRC is actively seeking an IT Officer Assistant. Apply Now.


The United Nations Human Rights Council is a United Nations body whose mission is to promote and protect human rights around the world. The Council has 47 members elected for staggered three-year terms on a regional group basis. The headquarters of the Council are at the United Nations Office in Geneva, Switzerland.

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The UNHRC is an intergovernmental body within the United Nations system responsible for promoting and protecting human rights around the world. It was established in 2006 to replace the previous UN Commission on Human Rights.

The council is composed of 47 member states, who are elected to staggered 3-year terms by the United Nations General Assembly. The UNHRC’s mandate includes investigating human rights violations, addressing thematic human rights issues, and making recommendations on human rights issues to UN member states.

The UNHRC holds regular sessions three times a year in Geneva, Switzerland, where it discusses human rights issues and adopts resolutions, declarations, and decisions. The council has the ability to discuss all thematic human rights issues and situations that require its attention, including conducting investigations, issuing recommendations, and initiating urgent debates.

Past UNHRC actions have included investigations into human rights abuses in countries like Syria, North Korea, and Myanmar, as well as addressing global issues like racial discrimination, the rights of indigenous peoples, and freedom of religion or belief. The UNHRC plays a central role in the UN’s human rights machinery and is considered the principal intergovernmental body for human rights issues within the United Nations system.

Let me know if you need any other details about the structure, mandate, or activities of the United Nations Human Rights Council.

Why work at UNHRC

There are several compelling reasons why someone might choose to work at the United Nations Human Rights Council (UNHRC):

Opportunity to Promote Global Human Rights: The UNHRC is at the forefront of the international community’s efforts to protect and promote universal human rights. Working at the UNHRC provides the chance to directly contribute to this vital mission, and to make a tangible difference in the lives of people around the world.

Diverse and Impactful Work: Professionals at the UNHRC are involved in a wide range of activities, from investigating human rights violations, to drafting resolutions, to leading fact-finding missions. This diversity of work allows for a stimulating and meaningful career, with the potential for significant impact.

Multicultural Environment: The UNHRC is an inherently international organization, with staff and representatives from countries across the globe. This creates a dynamic, multicultural work environment that fosters cross-cultural understanding and exchange.

Prestige and Influence: As a key part of the United Nations system, the UNHRC holds significant prestige and influence on the global stage. Working at the UNHRC comes with the opportunity to contribute to high-level policymaking and to be involved in processes that shape the international human rights agenda.

Professional Development: Roles at the UNHRC provide valuable experience in areas like diplomacy, multilateral negotiations, and human rights advocacy. This can be invaluable for professional growth and for developing skills that are highly transferable to other areas.

Ultimately, the UNHRC offers a unique chance to be at the forefront of the global human rights movement, to work alongside passionate and talented professionals, and to play a direct role in making the world a more just and equitable place. For many, this makes it an extremely rewarding and fulfilling place to build a career.

Details on the post

Location: Damascus, Syria
Employment Type: Full-time
Posted on: Posted Today
Job Requisition ID: JR2442413
Hardship Level: E (most hardship)
Family Type: Non-Family
Danger Pay: Yes
Grade: NOA
Staff Member / Affiliate Type: National Professional Officer
Reason: Regular > Regular Assignment
Remote Work Accepted: No
Target Start Date: 2024-08-01
Job Posting End Date: June 6, 2024


  • Oversee daily Business-As-Usual operational IT matters, including incident, problem, change, service request, and asset management – following ITIL principles and DIST Standard Operating Procedures and guidelines.
  • Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).
  • Support the implementation of the IT operations plan and thereafter ensures that all equipment is always in good working conditions as to meet the IT needs of the office(s).
  • Discuss infrastructure needs with the IT Officer and Head of office in the AOR and provide input for the budget submission.
  • Monitor and coordinate the work of local IT staff as directed by the IT Officer or Head of Offices in accordance with the standards set by DIST/HQ.
  • Maintain accurate inventory of all IT equipment for the AOR and ensure relevant Asset Management policies and guidelines are followed and the ITSM databases are up to date.
  • Provide coaching and training to local IT staff and users. Draft procedures and instructions to promote a better understanding of the use of the IT equipment – using shared resources on the Intranet, when available.
  • Participate in the assessment of security related projects in coordination with the Field Security Officer and assist in the formulation of recommendations on security communications.
  • Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.
  • Provide accurate and timely information on operational status and reports to management,
  • Liaise with Registration and Information Management colleagues to ensure their IT needs are met.
  • Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR telecommunications networks are granted.
  • Actively participate in IT related meetings to ensure that all decisions taken meet UNHCR’s operational and security requirements.
  • Liaise directly with end users to clarify, analyse, and resolve reported issues, delivering high standards of customer service.
  • Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
  • Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For P1/NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education

Information Technology;                    or other relevant field.

Certificates and/or Licenses

*ITIL Certification

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


Hands on experience working with current versions of IT products and services used in UNHCR offices – including a good understanding of network and telephony infrastructure; MS Office productivity software (Windows, Office 365); and Cloud collaboration services (MS Teams, SharePoint, etc.). Experience working with external managed service providers for IT infrastructure maintenance and support.


For offices with satellite connectivity: experience in VSAT technologies. For offices with Security Comms (Radio room); experience in HF/VHF radio technologies. Practical experience working in the deep field.

Functional Skills

IT-IT Systems and Standards

IT-IT Network Monitoring & Alerting Tools

IT-IT Collaboration & Communications Tools

IT-Microsoft Office Productivity Software

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies



Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies

Empowering and Building Trust

Cross-Functional Competencies

Analytical Thinking

Innovation and Creativity

Technological Awareness


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