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United Nations Children’s Fund (UNICEF) is Currently Hiring A Digital Communication Officer APPLY NOW


UNICEF, originally called the United Nations International Children’s Emergency Fund in full, now officially United Nations Children’s Fund, is an agency of the United Nations responsible for providing humanitarian and developmental aid to children worldwide.

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UNICEF, which stands for the United Nations Children’s Fund, is a specialized agency of the United Nations (UN) that is dedicated to promoting the rights and well-being of children worldwide. Here is some information about UNICEF:

  1. Mandate: UNICEF’s primary mandate is to advocate for the protection of children’s rights, to help meet their basic needs, and to expand their opportunities for development. It operates in over 190 countries and territories, working on the ground to improve the lives of children and their families.
  2. Goals: UNICEF’s work is guided by the principles and provisions of the Convention on the Rights of the Child (CRC). Its main goals include ensuring child survival, promoting child development, protecting children from violence, exploitation, and abuse, and advocating for children’s rights in policy and decision-making processes.
  3. Key Areas of Focus: UNICEF focuses on several key areas to address the needs of children globally. These areas include health and nutrition, education, child protection, water, sanitation, and hygiene (WASH), social inclusion, and emergencies and humanitarian response.
  4. Programs and Initiatives: UNICEF implements various programs and initiatives to achieve its goals. This includes immunization campaigns, access to clean water and sanitation facilities, nutrition interventions, education programs, child protection services, and emergency response in times of crises or natural disasters.
  5. Partnerships: UNICEF works closely with governments, civil society organizations, international agencies, and other partners to maximize its impact and reach. It collaborates with local communities and stakeholders to ensure that programs are context-specific and responsive to the needs of children.
  6. Fundraising: UNICEF relies on voluntary contributions from governments, private donors, foundations, and corporations to fund its programs and initiatives. It runs various fundraising campaigns and initiatives to raise awareness and resources for children in need.
  7. Advocacy and Policy Influence: UNICEF advocates for the rights of children and influences policies and legislation at the national and international levels. It uses evidence-based research and data to inform decision-making processes, advocate for child-centered policies, and hold governments accountable for fulfilling their obligations under the CRC.
  8. Emergency Response: UNICEF plays a crucial role in responding to humanitarian crises and emergencies, providing life-saving assistance, and protecting the rights of children affected by conflicts, natural disasters, and other emergencies. It works to ensure access to essential services, protect children from harm, and support their recovery and resilience.

Why work at UNICEF

  1. Fulfilling mission: UNICEF’s mission is to promote and protect the rights and well-being of every child. By working at UNICEF, you have the opportunity to contribute directly to improving the lives of children worldwide and making a positive difference in their futures.
  2. Global reach and influence: UNICEF operates in over 190 countries and territories, providing support, services, and advocacy for children in need. Working at UNICEF allows you to have a global impact, collaborating with diverse stakeholders and influencing policies and programs at national and international levels.
  3. Child-centered approach: UNICEF places children at the center of its work, prioritizing their rights, needs, and voices. By working at UNICEF, you can contribute to ensuring that children’s rights are protected, their voices are heard, and their best interests are considered in policy and program development.
  4. Multidisciplinary collaboration: UNICEF brings together professionals from various fields, including child protection, health, education, nutrition, and social development. Working at UNICEF provides opportunities for multidisciplinary collaboration, knowledge sharing, and learning from experts in different domains.
  5. Innovation and research: UNICEF embraces innovation and evidence-based approaches to address the complex challenges faced by children. Working at UNICEF allows you to contribute to innovative solutions, research initiatives, and the development of new approaches to improve child well-being.
  6. Emergency response and resilience-building: UNICEF plays a crucial role in responding to humanitarian crises and emergencies, providing life-saving assistance and support to children and their families. By working at UNICEF, you can contribute to emergency response efforts, help build resilience in communities, and support the recovery and development of affected populations.
  7. Advocacy and policy influence: UNICEF advocates for the rights of children and influences policies, legislation, and resource allocation to address the needs of children. Working at UNICEF enables you to engage in policy dialogue, advocate for child-centered policies, and contribute to shaping the global agenda for children’s rights and well-being.
  8. Learning and professional development: UNICEF offers opportunities for learning, professional development, and career growth. It provides access to training, workshops, and resources to enhance your skills, knowledge, and expertise in areas related to child rights, humanitarian response, program management, and more.

It’s important to note that working at UNICEF, like any organization, also comes with its own challenges and considerations, such as working in complex and sometimes challenging environments, adapting to different cultural contexts, and managing high workloads. However, the opportunity to make a positive impact on the lives of children and contribute to their well-being can be highly rewarding and meaningful.

Key functions, accountabilities and related duties/tasks:

1. Ongoing monitoring of and reporting of U-Report’s global growth and engagement

  • Identify and adjust a set of programme performance indicators in the context of the annual and multi-year M&E Plan that captures the outputs, outcomes and impacts of youth participation, and define a practical way to generate ongoing reports.
  • Implement monitoring processes within U-Report programmes at a global level, ensuring key monthly and annual programme indicators are tracked and analyzed, and regularly reported to the Youth Engagement Team to guide programme and management decisions.
  • Produce monthly reports on U-Report’s global growth and youth engagement on the platform, ensuring effective analysis and communication of results.
  • Assist in advising on best industry practices and suggest using new features and tools to optimize U-Report’s monitoring and evaluation.
  • Develop, maintain and update a data dashboard that enables access to up-to-date information on U-Report’s performance at a global level.
  • Liaise with the external vendor regularly, managing the back-end analytics to address any ad hoc requests and problems raised.
  • Safeguard the data and ICT environment and infrastructure of U-Report.

2.  Analysis of U-Report Actions

  • Analyze U-Report data and generate reports and narratives useful for the programme, partners, and the U-Report community. This includes collecting, cleaning, analyzing, identifying key insights, generating data visualization and narrative reports of U-Report polls, chatbots, and other actions, and automated qualitative analysis of open responses.
  • Compile, harmonize, analyze and generate reports on engagement information/data from previous U-Report actions at the global and national levels, and make them available to Programme Group (PG), Advocacy, Regional Offices (RO), Country Offices (CO) and partners.
  • Assist in the preparation of RapidPro flows of reports on agreed content for polls, chatbots and other U-Report actions, ensuring required M&E structures are in place.

3. Digital Monitoring, Analytics and Social Listening

  • Utilize various digital analysis tools to generate detailed monthly and annual digital performance reports of U-Report digital platforms (e.g. website, online app) and social media.
  • Monitor the performance of digital communication campaigns.
  • Ensure that every new external global digital platform and campaign includes the required technical implementation for data gathering and reporting.
  • Leverage social listening tools to inform actionable insights on trending topics ahead of major campaigns and in support of UNICEF’s ongoing priorities.
  • Provide the Youth Engagement Team with intelligence and insights as needed.

4.  M&E Capacity Building

  • Contribute to the development and deployment of an M&E capacity-building strategy for ROs and COs.
  • Provide support to COs and ROs, ensuring they are aware of and have access to guidance and resources for the analysis, monitoring and evaluation of U-Report data/information.

The Digital Communication Officer (U-Report Data Officer) will use their problem-solving and analytical skills to ensure the most relevant and strategic information to manage the U-Report programme and its social media is available, systematically monitored, analyzed and made available through reports and narratives useful for the programme, partners, and the U-Report community.

To qualify as an advocate for every child you will have… 


A minimum of 2 years of relevant experience in data science, statistics, or software development.


  • Experience analyzing data/behavior of users generated by internet-based services.
  • Experience conducting statistical analysis of raw data.
  • Experience in data visualization and quantitative report writing.
  • Experience in working on mobile technology platforms. Working knowledge of U-Report or RapidPro in any context is required.
  • Information technology management and business operations in a large international organization and/or corporation are required.
  • Expertise in programming in R includes querying Application Programming Interfaces (APIs) and Structured Query Language (SQL) databases and developing libraries.
  • Experience with SQL and associated skills, such as developing efficient queries and working with views and triggers.
  • Proficiency in Python, Git, Superset, and Facebook Marketing API.
  • Expertise in Google Analytics, Google Tag Manager and SEO tools and methodologies.
  • Expertise in social media measurement, with experience in all major platforms.
  • Expertise in paid media measurement, with strong knowledge of advertising strategies and experience in Meta platforms, Google Ads and other digital channels.
  • Close familiarity with social listening methodologies and tools.
  • Experience of working in the UN or a non-profit organization is a plus.

Language Requirements:

Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.


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