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WHO Is Hiring A Communications support Officer. Apply Now


WHO works worldwide to promote health, keep the world safe, and serve the vulnerable. Our goal is to ensure that a billion more people have universal health coverage, to protect a billion more people from health emergencies, and provide a further billion people with better health and well-being.

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About WHO

The World Health Organization (WHO) is a specialized agency of the United Nations responsible for international public health. Here’s some information about WHO:

  1. Mission: The mission of WHO is to promote the attainment of the highest possible level of health for all people. It works to prevent and control diseases, improve access to healthcare, and promote health and well-being globally.
  2. Mandate: WHO’s mandate includes providing leadership on global health matters, setting norms and standards, shaping the research agenda, coordinating responses to health emergencies, and providing technical support to countries.
  3. Objectives: WHO has several objectives, including promoting health equity, strengthening health systems, promoting health security, enhancing preparedness and response to emergencies, and advocating for universal health coverage.
  4. Focus Areas: WHO works in various areas of public health, including communicable diseases (such as HIV/AIDS, malaria, and tuberculosis), noncommunicable diseases (such as cancer, diabetes, and cardiovascular diseases), maternal and child health, mental health, nutrition, environmental health, and more.
  5. COVID-19 Response: During the COVID-19 pandemic, WHO has played a crucial role in providing guidance, coordinating global response efforts, sharing information, and supporting countries in their response and recovery efforts.
  6. Partnerships: WHO collaborates with governments, other United Nations agencies, international organizations, civil society, and the private sector to address global health challenges and achieve its goals.
  7. Research and Innovation: WHO supports and promotes research to advance scientific knowledge in the field of public health. It also encourages innovation in healthcare delivery, technology, and interventions.
  8. Health Regulations: WHO develops international health regulations to prevent the spread of diseases across borders and to ensure coordinated responses to health emergencies.
  9. Country Support: WHO provides technical assistance and support to member countries, helping them strengthen their health systems, improve healthcare delivery, and address public health priorities.
  10. Health Promotion and Advocacy: WHO promotes health education, information sharing, and advocacy campaigns to raise awareness about health issues, encourage healthy behaviors, and mobilize action for better health outcomes.

Why work at WHO

  1. Global Impact: WHO is a leading international organization in the field of public health. By working at WHO, you have the opportunity to contribute to improving the health and well-being of people worldwide. Your work can have a direct and significant impact on addressing global health challenges and saving lives.
  2. Public Health Leadership: WHO plays a crucial role in setting global health policies, standards, and guidelines. By working at WHO, you can be part of the team that shapes the global health agenda, influences policies, and drives innovation in public health practices.
  3. Multidisciplinary Collaboration: WHO brings together professionals from various fields, including medicine, epidemiology, public health, policy, research, and more. Working at WHO allows you to collaborate with experts and colleagues from diverse backgrounds, fostering interdisciplinary approaches and learning from a wide range of perspectives.
  4. Global Network: WHO operates in multiple countries and maintains strong partnerships with governments, international organizations, academia, and civil society. Working at WHO provides opportunities to engage with this global network, collaborate with renowned institutions, and contribute to international health initiatives.
  5. Emergency Response and Preparedness: WHO plays a critical role in responding to health emergencies, such as disease outbreaks and natural disasters. Working at WHO means being part of a team that mobilizes resources, coordinates responses, and supports countries in crisis situations, making a difference in saving lives and mitigating the impact of emergencies.
  6. Professional Development: WHO offers a range of learning and development opportunities for its staff. Working at WHO allows you to enhance your skills, expand your knowledge in public health, and develop expertise in specific areas through training programs, workshops, and access to a vast knowledge network.
  7. Diversity and Inclusion: WHO values diversity and strives to create an inclusive work environment. By working at WHO, you have the opportunity to collaborate with professionals from different cultures, backgrounds, and perspectives, promoting cross-cultural understanding and fostering an inclusive organizational culture.
  8. Work-Life Balance: WHO emphasizes work-life balance and supports flexible working arrangements. It recognizes the importance of maintaining personal well-being and offers policies and initiatives to support the well-being of its staff.
  9. Professional Networking: Working at WHO provides excellent networking opportunities. You can connect with experts, policymakers, and professionals in the field of public health from around the world, which can broaden your professional network and open doors to future career opportunities.
  10. Commitment to Ethical Values: WHO is guided by a strong commitment to ethical values, including integrity, transparency, and accountability. Working at WHO allows you to contribute to upholding these values in your work and contribute to the organization’s mission with a sense of purpose and integrity.

Details on the post

Communications support Officer

Grade: NO-B
Contractual Arrangement: Fixed-term appointment
Contract Duration (Years, Months, Days): 1 year
Job Posting: May 17, 2024, 7:49:48 AM
Closing Date: Jun 7, 2024, 11:59:00 PM
Primary Location: Bosnia and Herzegovina-Sarajevo
Organization: EU/EDD Executive Director’s Division
Schedule: Full-time

Key duties

The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office. 

  • Support the implementation of communication strategies and plans to raise awareness of the programmes and achievements of WHO at country level, in coordination with the regional and/or headquarters communication focal points.
  • Support the implementation of the WHO corporate (global and regional) communication strategy.
  • Identify marketable subjects/success stories and develop communications and advocacy products including for partnerships’ initiatives. 
  • Support optimal outreach and dissemination to target audiences on suitable media channels and platforms, including social media.
  • Organize media events, campaigns, and media technical briefings, coordinating between media and WHO experts, as required.
  • Build and maintain productive networks and contacts with the press/media and key country communication counterparts to ensure positive and optimal coverage of WHO’s work.
  • Apply, as a national of the country or territory, knowledge of the cultural norms of diverse national stakeholders and audiences to (i) support the development/updating of content and stakeholder linkages for the WHO Country Office website and (ii) the sensitive design and delivery of effective social media engagements.
  • Support regular media monitoring, tracking audience/target group perceptions of the organization and propose risk-mitigation communications. 
  • Collaborate with national stakeholders, development and other strategic partners and United Nations Information Officers, to encourage the production and dissemination of information on national health strategies.
  • Advocate for organizational priorities and represent WHO in the United Nations Communication Group.
  • Support specialized emergency or multi-hazard risk communications, social mobilization, and advocacy plans, during public health crises, emergencies, and outbreaks.
  • Support country office leadership on strategic, external, and internal communications and with sensitivity to national cultural norms, where required.
  • Coordinate and deliver communication and media-sensitization training for WHO country office staff.



Essential: A university degree (bachelor’s) in a relevant field (such as communication, journalism, marketing, health communications, political science or international relations).


  • Formal qualification in public health.
  • Courses in communication techniques and/or graphic design and/or visual language in the use of social media.
  • Training in risk communication.


Essential: A minimum of two years of work experience relevant to the position (delivering communications services and products) at the national level.


  • Understanding of public health and international development issues.
  • Proven skills in the development and implementation of communication/media products and approaches including solid writing skills.
  • Ability to represent and promote the WHO brand in virtual communities and networks.
  • Ability to develop messaging and positioning for an international organization.
  • Ability to elicit and communicate success stories.
  • Ability to identify and manage one’s own emotions, as well as helping others to do the same.


Knowledge of WHO/United Nations agencies programmes and practices.

Understanding of WHO mandate and goals in the emergency incident management context. 

WHO Competencies

  1. Teamwork
  2. Respecting and promoting individual and cultural differences
  3. Communication
  4. Ensuring the effective use of resources
  5. Producing results

Use of Language Skills


  • Expert knowledge of English. 
  • Expert knowledge of B/C/S (Roman alphabet).

Desirable: Intermediate knowledge of B/C/S (Cyrillic alphabet).


Remuneration comprises an annual base salary starting at BAM 71,849 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


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