South African Reserve Bank (SARB)- Customer Services Manager -Full-Time Job Vacancy

About Reserve Bank of South Africa

The primary mandate of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth.

Mandate

Section 224 of the Constitution of South Africa states the mandate of the SARB as follows:

1. The primary object of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth in the Republic.
2. The South African Reserve Bank, in pursuit of its primary object, must perform its functions independently and without fear, favor, or prejudice, but there must be regular consultation between the Bank and the Cabinet member responsible for national financial matters.

Price stability implies maintaining inflation within the target range of 3-6%, as set by the government. The achievement of this target is underpinned by the stability of the financial system and financial markets. For this reason, the Bank is obliged to actively promote financial stability as one of the important determinants of financial system stability.

Job Title		Customer Services Manager
Location		Pretoria,ZA
Organization Name		BSTD – Business Enablement
Department Description		Business Solutions and Technology Department
Brief Description
		The main purpose of this position is to act as the primary contact for the business for existing services to ensure that all agreed services are delivered to requirements, and that business end-user expectations and client satisfaction levels are met.

Detailed Description
		The successful candidate will be responsible for the following key performance areas: ·         Ensure all business end-user requirements for information technology (IT) services are documented through service standards.·         Ensure that all agreed IT services standards are met.·         Monitor and report on day-to-day services delivered by the Business Solutions and Technology Department (BSTD) through monitoring operational activities within contracts in order to determine and resolve areas of non-delivery.·         Participate and guide IT demand planning through the compilation and management of the information and communications technology (ICT) budget for the South African Reserve Bank (SARB) departments, ensuring that their requirements are delivered according to specification.·         Act as the primary liaison between service delivery and the business for existing and agreed upon IT services.·         Develop and enhance relationships with key stakeholders actively, manage their expectations and monitor satisfaction levels.·         Take accountability for the implementation of operational ICT projects in partnership with the IT Project Management Office (PMO).·         Keep abreast of ICT trends and demonstrate deep knowledge of the BSTD service catalogue in order to provide adequate and relevant services.·         Demonstrate client departmental domain knowledge to ensure the delivery of fit-for-purpose solutions.

Job Requirements
		To be considered for this position, candidates must be in possession of: ·         a National Diploma (NQF 6) in Information Technology;·         five to eight years’ experience in an IT customer relationship and service management environment; and·         experience in an IT technical environment (would be an added advantage).  Additional requirements include: ·         industry, business and organisational awareness knowledge and skill·         continued learning and/or professional development knowledge and skill;·         quality assurance knowledge and skill;·         continuous improvement knowledge and skill;·         business continuity planning knowledge and skill;·         IT enablement planning knowledge and skill;·         service management knowledge and skill;·         business relationship management knowledge and skill;·         IT enablement reporting knowledge and skill; and·         capacity and performance management knowledge and skill.

How To Apply
		All interested parties are invited to apply.Internal applicants MUST apply through the ERP system. External applicants MUST apply through the SARB website .All the available vacancies will be visible. Follow these links: Careers@SARB > Current vacancies. Login >-       Is this your first visit to our Job Site? > Register today (Ensure that you include all your-       qualifications and skills during the registration process.); or-       Already registered on our Job Site? > Already registered? > Login here.Select Date posted > Last 6 weeks (in the dropdown menu).Select the appropriate IRC number to view the full advertisement. Do not enclose copies of your identity document or qualification(s) with your application.  Do not enclose copies of your identity document or qualifications with your application. Shortlisted applicants will be subjected to a psychometric assessment, an appropriate reference check and a security clearance as part of the selection process. The closing date for applications is 3 June 2022. Late applications will not be considered

Apply on this link https://erpweb.resbank.co.za/OA_HTML/OA.jsp?OAFunc=IRC_VIS_APPLY_LOGIN_PAGE&_ti=1395339629&oapc=8&oas=JpQdDOlIVe0ehwUtxugPdQ..